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Brett O'Connor is a seasoned professional with extensive experience in operational management and readiness within the financial services sector. Currently serving as Senior Manager of Operations Readiness and Controls in Credit and Settlements at Pepper Money ANZ since January 2017, Brett previously held roles including Settlements Manager at the same company and Team Leader at Careers Australia. From January 2007 to August 2015, Brett managed operations at Bluestone Group Pty Ltd, a prominent financial services business aligned with notable institutional investors. Earlier in the career, Brett was a Project Manager at Salmat Teleservices from 2002 to 2006, where notable contributions included campaign development and performance enhancement strategies, leading to significant improvements in service quality and client satisfaction.