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Sofia Z. is a dedicated professional with experience in customer service and support roles. Currently serving as a Software Quality Agent and Customer Service Agent at PeopleCert since June 2022, Sofia Z. handles inbound and outbound international calls, addressing technical and product inquiries and providing assistance through various communication channels. Prior experience includes working as a Front Line Medical Receptionist at Protypo Mikroviologiko Ergasthrio from January 2022 to May 2022, and as a Customer Care Assistant at ELTA Courier from February 2021 to July 2021, where responsibilities included call center operations, email management, shipping services, and complaint management. Sofia Z. holds a Master's degree in Molecular Biology from the University of Thessaly (2021-2022) and a Bachelor's degree in Clinical Laboratory Science/Medical Technology/Technologist from the same institution (2016-2021).