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Helene Banks has a diverse work experience in various roles and industries. Helene has worked for the Department of the Prime Minister and Cabinet, where they held positions such as Director of Digital Communications and Senior Media Manager. In these roles, they were responsible for crisis communications, media liaison, and team management. Helene also worked as an Assistant Director of Communications for the Attorney-General's Department. Additionally, they have experience in the private sector as a Global Communications and Public Relations Manager for MovieStarPlanet and as an English Communications and Event Manager for NaCl (Nordic Academy of Culinary Leisure). Helene has also volunteered as a Coordinator for Reden International, an organization that assists displaced women. Helene's expertise includes digital communications, media management, crisis communications, and event coordination.

Helene Banks completed a Bachelor of Science with Honours in Human Anatomy and Physiology from the University of Tasmania in 2005. Later, in 2013, they obtained a Master's degree in Communication, Media, and Public Relations from the University of Leicester.