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Raphael Carlo Lizardo is an experienced IT professional currently serving as an IT Operations Analyst at Penten since March 2021, where responsibilities include incident management and problem resolution. Previously, Raphael worked at Telstra from November 2011 to March 2021, holding positions as a Technical Operator, providing Level 2 support for Unified Communication services and MDM phones, and as a Service Desk Analyst, offering initial customer support for audio and video queries and managing conference booking requests. Earlier experience includes a role as a Service Dispatcher at CSG Limited from May 2008 to May 2009, coordinating field service technicians and liaising with customers for service and repair scheduling of MFD printers.