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Director of Software and IT Services, Ryan Augsburger, is an international expert in S1000D with over 25 years of experience in Electronic Publishing Standards including S1000D; software requirements definition, development, test, and deployment; markup technologies including document conversion, Document Type Definition (DTD), SGML, XML, and eXtensible Stylesheet Language (XSL); and technical leadership and technical consulting. He also has experience in Integrated Logistic Support (ILS) standards including provisioning and logistic support analysis; Product Lifecycle Management (PLM) tools; Agile software development methodology.

Mr. Augsburger oversees the Pentecom software development team. He works closely with the consulting team to ensure that customer expectations are captured correctly into software requirements and with the conversion team to capture automated conversion requirements. He also oversees the Pentecom IT department, ensuring that the Pentecom computing infrastructure meets or exceeds requirements for security, configuration management, and availability.