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David Hedman currently serves as the Manager of Technical Services at PENTAX Medical, a position held since March 2013, where responsibilities include managing a team of field service engineers and phone support technicians across the United States, providing high-level support both remotely and in the field. Prior to this role, David worked as a Solutions Architect and Service Coordinator for ENT imaging devices, collaborating closely with Ear, Nose & Throat professionals and Biomedical Technicians. David's career began at KayPENTAX in January 2006 as a Technical Support Specialist, delivering service and support for ENT imaging equipment. Educational background includes studies at William Paterson University of New Jersey and County College of Morris.