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Ross Thomas is an IT professional currently serving as 2nd Line IT Support at Penspen since January 2022, where responsibilities include ensuring business continuity and providing general IT support. Prior experience includes roles at 2buy2 as IT Support Specialist, where a hardware and software asset management system was implemented, and as Desktop Support Technician during the transition to remote working amid the Covid-19 pandemic. Ross also worked as an IT Technician at Spectrum Technologies Ltd and held roles at Weartech International and Cambrain Castings. Educational qualifications include a Master of Science in Computer Networks and Cybersecurity and a Bachelor of Science in Computer Networks from the University of Wales Trinity Saint David, along with BTEC and BTech diplomas in Information Technology and Engineering, respectively.