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Brian Dowd has extensive experience in customer service, training, and business development. Currently, as the Manager of Customer Experience and Training at the Pennsylvania Association of Notaries since 2004, Brian oversees the Education, Customer Service Departments, and Marketing team, having been promoted to manage the Customer Service Department in 2013. Prior roles include Business Development Director and Instructor, where Brian focused on enhancing business-to-business sales and customer engagement using established training methodologies. Before joining the Pennsylvania Association of Notaries, Brian served as the National Sales Trainer at Adler Services, where a customer service training program was developed, and as a Corporate Trainer at Ridge Associates, specializing in interpersonal communication for Fortune 500 clients. Additionally, at The Art Institute of Pittsburgh, Brian held the position of Assistant Director of Junior Admissions, delivering motivational presentations and creating marketing strategies. Brian's academic background includes a BA in Political Science from Syracuse University.