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Lautaro Reynafe is an experienced professional currently serving as the Customer Ops Retention Manager at PedidosYa since April 2021, where responsibilities include leading regional customer retention strategies and managing customer care initiatives. Previously, Lautaro held roles as Customer Care Manager and Regional Customer Care Specialist at PedidosYa, focusing on post-delivery issues and compensation strategies. Prior experience includes positions as a Process Engineer at Philip Morris International and Grupo Arcor, where Lautaro contributed to safety and efficiency improvements. Currently, Lautaro also instructs Quality Management at ITBA Universidad and has a strong educational background in Chemical Engineering, Project Management, and Full Stack Development.