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Gustavo Arturo Ríos Páez

Customer Care Data Principal at PedidosYa

Gustavo Arturo Ríos Páez has a diverse work experience spanning a variety of roles and responsibilities. Gustavo Arturo began their career in 2014 as a TI and technical support leader and software developer at INDUDATA SAS, where they were responsible for marketing campaigns, CRM management, and network operations. In 2016, they worked as a Principal Solutions Engineer at Keep it Simple S.A.S., contributing to projects such as payroll module creation and workflow design and implementation. From 2017 onwards, Gustavo worked at Oracle, starting as a NetSuite Professional Services Technical Leader and later taking on roles as Functional Leader, Solution Principal, SuiteSuccess Starter Delivery Lead, and Project Manager. Gustavo Arturo focused on implementation projects, process standardization, team development, and customer success. Most recently, Gustavo joined PedidosYa in 2021 as a Customer Care Data Principal, where they lead projects to enhance customer retention strategies and generate models to analyze and improve user experience.

Gustavo Arturo Ríos Páez has a diverse educational background. In 2015, they obtained a degree in Systems & Computer Science Engineering from the Universidad Nacional de Colombia. Gustavo Arturo furthered their education by completing a Master's in Data Science and Artificial Intelligence from the University of Buenos Aires between 2019 and 2021.

In addition to their formal education, Gustavo has taken various short courses and training programs to enhance their skills. These include an Introduction to Data Science: Statistical Programming with R course at the Universidad Nacional Autónoma de México in 2020, an Introduction to Big Data course at the Universidad de Chile in 2018, and training at NetSuite Training in 2017.

Gustavo has also engaged in self-learning through online platforms. Gustavo Arturo completed a program at Indudata Academy in 2015 and participated in Udacity courses from 2014 to 2017. Gustavo Arturo is currently enrolled in another Udacity program, indicating their ongoing commitment to furthering their knowledge in the field.

Moreover, Gustavo has expanded their skill set through a TOEFL Advanced Course at the Institución Universitaria Colombo-Americana in 2014 and received training from the Servicio Nacional de Aprendizaje (SENA) between 2010 and 2012.

Overall, Gustavo Arturo Ríos Páez's education history demonstrates their dedication to continuous learning and acquiring knowledge in diverse areas such as data science, engineering, and programming.

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