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Lauren W. currently serves as a Client Service Manager at Pediatric Developmental Services since November 2023. With extensive experience in customer service, Lauren has held various roles including Customer Service Specialist at IZI Medical and Operations Support Specialist at PayPal, where responsibilities encompassed managing customer feedback, solving escalated issues, analyzing customer experiences, and improving operational processes. Previous positions include Fraud Agent/Customer Service Representative at PayPal, Cage Service Representative at Maryland Live Casino, and Seasonal Sales Associate at Fossil Group, among others. Lauren holds a Bachelor of Arts in Fashion and Retail Management from The Art Institutes, obtained between 2008 and 2012.