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Jennifer Kelley started their work experience as a Child Life Specialist at St. Christopher's Hospital for Children in June 2010. Jennifer then worked at Good Shepherd Rehabilitation Network in June 2011 as a Child Life Specialist for a brief period. From January 2012 to January 2022, they worked as a Child Life Specialist at Nemours. Currently, they are the Family Support Manager at the Pediatric Brain Tumor Foundation starting from December 2021.

Jennifer Kelley obtained a Bachelor of Science degree in Child Development from San Diego State University in 2008. In November 2010, they obtained a certification as a Certified Child Life Specialist from The Association of Child Life Professionals, Inc.