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Suzanne Coe has extensive experience in project and service management within various organizations. Currently, Suzanne serves as the Head of Modernisation at Pearson, overseeing a team managing over 100 applications and coordinating system changes. Previous roles include Assistant Project Manager at DWP, where Suzanne managed the integration of online benefit claims, Service Manager at VocaLink focusing on transaction services, and Service Level Management Analyst at NHS Connecting for Health, concentrating on service management governance for the National Programme for IT. Suzanne's early career featured a role as IT Support Team Leader at Xansa, managing a technical support team for a prominent government website. Suzanne holds a 2:1 degree in Archaeology from the University of Liverpool.