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Tracey Price is an experienced professional in customer service and digital strategy, currently serving as the Director of Contact Centre & Complaints at Peabody since September 2022, where responsibilities include leading the digital contact strategy and ensuring customer satisfaction and efficiency. Previous roles include Interim Director of Digital Services & Customer Contact, Interim Head of Customer Service at Incommunities, and Director at Tracey Price Consulting, focusing on strategic and transformational change. Tracey has held significant positions in various organizations, including Livv Housing Group, Your Housing Group, and Aspire Housing, emphasizing customer insight and experience management. Educational credentials include a Mini MBA and a Project Management qualification.