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Adam H. is a seasoned IT professional with extensive experience in technical support and network security. Most recently serving as a Senior Support Engineer at PCS, Inc. from January 2022 to July 2024, Adam H. previously held roles including Network Security Engineer at Cerdant and Level 3 IT Technician at DeRoyal. Additional positions spanned from L II NOC Engineer at PCS, Inc. to IT Administrator at Cherokee Health Systems, demonstrating a consistent track record of resolving complex technical issues and providing high-level support. Adam H. began a career in IT after earning an Associate of Applied Science degree in Information Technology from Pellissippi State Community College, and furthered academic pursuits at Western Governors University and Kaplan University. Prior experience includes operational and management roles in the hospitality industry, showcasing a diverse skill set and strong customer advocacy.