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Stephen Horton has a range of work experience in various roles. Stephen started as a Customer Service Supervisor at Insurers Administrative Corporation, where they generated and analyzed reports, ensured call metrics were within guidelines, and performed troubleshooting on phone and computer system issues. Stephen then worked as a Student Worker at Rock Valley College before moving on to become a PC Support Technician at PCI Pharma Services, where they provided technical support to end-users and responded to requests for assistance with various technologies. Stephen later became a Network Support Specialist, responsible for identifying and fixing networking problems, installing and testing network communications, and maintaining a secure LAN environment. Finally, they led a project for a Windows 10 upgrade/replacement and set up time clocks at all North American PCI facilities.

Stephen Horton has a Bachelor's degree in Political Science and Government from Northern Illinois University. Stephen also holds multiple associate degrees from Rock Valley College, including one in Cisco Networking, one in Data Assurance And IT Security, and one in Business Administration and Management, General.

In addition to their formal education, Stephen has obtained several certifications. Stephen completed various courses on LinkedIn, including "Windows 10: Administration," "Windows 11: Security," "Windows 11 Essential Training," and "Windows 11 for IT Support: Troubleshooting Basics." Stephen also completed "ITIL® Foundation 4 First Look" and a series of courses titled "Introduction to AWS for Non-Engineers." Stephen has obtained a CCNA certification, but the details of the institution and completion date are not provided.