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John Wilkinson started their work experience in 1999 as an Engineer-New Technology Development at US LEC, where they were responsible for the network architecture and management of a super-regional ATM/IP backbone. John then moved on to Pelago Networks in 2000 as a Senior Systems Engineer, delivering technical presentations to top service providers and communicating market and feature requirements to senior management. In 2004, they became a Senior Systems Engineer at Verilink Corporation, where they supported interop and feature developments for VoIP products. From 2005 to 2013, John worked at Polycom in various roles, including Senior Systems Engineer and Senior Systems Engineer-VOIP Strategic Alliances, supporting the voice business unit and acting as a lead technical consultant for Polycom platform partners. In 2013, they joined RedShift Networks as a Senior Engineering Consultant, focusing on introducing the company to independent service providers. John then moved to Black Box Network Services in 2014 as a Solutions Architect, providing technology consulting and analysis for customer needs. From 2015 to 2018, John worked at RingCentral as a Senior Solutions Engineer, where they provided cloud-based unified communications systems for businesses. Currently, they are working at PCI Pal as a Solutions Architect, providing secure payment solutions for contact centers and businesses.

John Wilkinson's education history includes attending Michigan Technological University. However, the specific details such as the start and end years, degree name, and field of study are not provided. John also holds additional certifications such as CCNA, CCDP, and JNCIS, but the institution and dates of obtaining these certifications are unknown.