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Matthew Belanger-Smith is an experienced telecommunications professional currently serving as the Telecommunications Incident Manager at PC Network, Inc. since August 2021. Previously, Matthew held the position of IoT Infrastructure Coordinator at Whirlpool Corporation, managing day-to-day operations and project documentation for the IoT infrastructure. Prior to this role, Matthew worked at AT&T for nearly seven years, progressing from Senior Customer Service Manager to Senior Technical Project/Program Manager, overseeing cloud storage solutions and managing customer relationships. Matthew's career began at the American Medical Association, where responsibilities included customer service and data management for the Amagine Physicians Portal. Matthew holds a Bachelor of Business Administration from Acadia University.