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Michael Horvath is an experienced operations and customer care professional with a robust background in training, support, and logistics. Currently serving as an Operations Associate and Senior Customer Care Specialist at PaySimple since March 2017, Michael plays a vital role in advanced customer support, employee onboarding, and API integration assistance. Prior experience includes roles at Total Quality Logistics, where duties ranged from conducting sales coaching to performing IT diagnostics, and Potbelly Sandwich Works, where responsibilities encompassed managerial tasks, budgeting, and recruitment. Michael holds a BA in English: Creative Writing from DePaul University.