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Nelson Kwok is an experienced professional in customer success management with a comprehensive background in leading enterprise and strategic customer engagements across multiple technology companies. Currently serving as an Enterprise Customer Success Manager at PayPal since July 2023, Nelson previously excelled as a Senior Customer Success Manager for APAC at Zoom, where responsibilities included managing high-value customer accounts, conducting training sessions, and delivering business reviews. Prior roles include Professional Services Manager at PGi, Implementation Services Team Manager, and Customer Relationship Manager at Tata Communication Limited. Nelson has consistently demonstrated strong project and process management skills, fostering customer loyalty and optimizing service deployment throughout a diverse career that includes positions at Arkadin, Apple, and Standard Chartered Bank. Educational qualifications include a diploma in Electronics, Computer, and Communication Engineering from Singapore Polytechnic.