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Ian Rudich is a seasoned professional with extensive experience in customer success management and enterprise account management. Currently serving as a Senior Customer Success Manager at PayPal, Ian has successfully fostered key relationships with multiple enterprise merchants, driving significant revenue growth and enhancing payment enablement for global customers. Prior roles include managerial and account management positions at FreedomPay and Brainshark, where Ian led teams, improved operational efficiencies, and maintained high retention rates for major accounts. Ian also contributed to strategic initiatives at Fidelity Investments as a Defined Benefit Customer Service Representative. Ian holds a Bachelor of Science in Business Management from Rowan University.