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Ramon Gouveia da Silva has extensive experience in software quality assurance and testing, currently serving as a Customer Support Engineer at Paymentology since March 2022. Previous roles include Test Specialist at Hub Fintech, Quality Assurance Test Engineer at Globant, and Software Quality Assurance Engineer at PagSeguro UOL, focusing on test automation, systems integration testing, and compliance with card brand specifications. Ramon has a strong background in Agile methodologies, developing test documentation, identifying issues, and supporting product development. Educational qualifications include a Post Graduation in Business Administration from FGV - Fundação Getulio Vargas and a degree in Electrical Engineering with a specialization in Telecommunications from Pontifícia Universidade Católica de Campinas. Additionally, Ramon has experience in various technical roles at Level 3 Communications, Samsung, Huawei Telecommunications, GE, and Eldorado Research Institute.