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Cornell Hofman has extensive experience in end-user services and technical support, currently serving as the EUC Senior Analyst at Paylocity since December 2012, where responsibilities include handling inbound support calls for over 1000 employees and ensuring customer satisfaction. Prior experience includes working as an Application Support professional at MIT Federal Credit Union, focusing on backend system transitions for teller operations, and as a Senior Consultant at AZ Business Solutions, where Cornell transitioned from help desk technician to field technician and ultimately to a consulting role, managing client server infrastructures.