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Angelica Jannet Cuellar Valentino currently serves as Partner Support Manager at PayJoy, where responsibilities include managing communication channels for partner support and leading services for top and platinum partners while streamlining processes for effective support. Previous roles include Senior Merchant Operations Analyst, where service and operational processes were implemented, and Key Account Manager at Telefónica, focusing on client strategies and account management. Angelica holds a Bachelor’s degree in Marketing from Universidad del Valle de México, earned between 2010 and 2015, and has a comprehensive background in customer service, account management, and sales across multiple organizations, including EDICOM, Waspert Consultoría Financiera, and Siscom It Solutions.