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Richard Smith has a diverse work experience spanning across multiple companies and roles. Richard began their career as an Account Manager at NIIT Technologies Limited / Room Solutions in 1999. In 2004, they joined Xuber and held positions as a Senior Sales Executive and later as the Head of European Software Sales until 2010. In 2010, they moved to Payen and served as the Chief Strategic Officer until recently, along with holding the positions of Chief Commercial Officer from 2019 to 2020 and Chief Executive Officer since 2020. In 2011, they also became the Chief Executive Officer at ILIXIUM while simultaneously fulfilling the role of Chief Commercial Officer (CCO) from 2011 to 2019.

Richard Smith graduated from The University of Manchester in 1998 with a Bachelor of Science degree in Geology and Geography. Before attending university, they attended Bradford Grammar School from 1988 to 1994. Prior to that, they studied at Fulneck School.