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Carrlos Boyd is a seasoned technology leader with extensive experience in customer experience (CX) technologies and Salesforce administration. Currently serving as Director of CX Technologies at Paycor since April 2024, Carrlos focuses on enhancing client and associate experiences through a comprehensive strategy involving Salesforce, Gainsight, and other tools. Previously, as Vice President of Technology and Administration at Customers Bank, Carrlos led a team responsible for Salesforce solutions and development. Carrlos has also held strategic roles at Modivcare, OneShare Health, and DexYP, demonstrating a strong background in CRM vision, technology investments, and operational efficiency within Salesforce environments. A career that began in customer service and sales management has equipped Carrlos with diverse skills across various industries.