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Heike Ratzke is an experienced leader in sales operations and partner products, currently serving as Teamlead Partner Products at PAYBACK since September 2018. Previously, Ratzke held the position of Senior Sales Operations Manager International at Verizon Media, where responsibilities included strategic account planning and collaboration with AOL leadership across multiple markets. Ratzke's extensive career at Microsoft spanned twelve years, encompassing roles such as Sales Excellence Manager for Europe and Germany, where efforts focused on customer segmentation, sales processes, and business insights reporting. Ratzke began the professional journey as an Account Manager and Marketing Assistant, demonstrating a strong foundation in marketing analysis and CRM support. Ratzke holds a Bachelor of Business Administration in International Management & Marketing from Hanze University and attended The University of Alabama.