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Norbert Engelhardt is an experienced professional with a strong background in data and CRM management. Currently serving as Head of Data & Systems at HARTMANN GROUP since September 2019, Norbert is responsible for CRM, data analytics, and master data management, focusing on digitalizing processes and implementing a unified system structure. Previous roles include Director of Data Intelligence & CRM and Senior Analyst CRM at HARTMANN GROUP, where Norbert led the development and implementation of global CRM strategies and business intelligence initiatives. Prior experience includes senior consulting positions at pmOne Group, specializing in reporting and information design, as well as an analyst role at Baxter Deutschland GmbH, where Norbert managed sales and marketing controlling responsibilities. Norbert's professional journey began with an apprenticeship in office management.