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Shani Toby is an experienced Information Technology Specialist at Patriot LLC since March 2020, skilled in resolving technology-related customer issues, installing and configuring IT hardware and software, and documenting service requests. Previously, Shani worked as a Technical Analyst at Fedcomp Inc from August 2016 to May 2022, focusing on troubleshooting, software management, and hardware configuration. Earlier roles include Desktop/Tech Support at Novant Health and Federal Work Study at ITT-Tech, providing hands-on support for users and troubleshooting various devices. Shani began a career as a Lead Conference Coordinator at a call center, recognized for exceptional customer service. Holding a degree in Network System Administration from ITT Technical Institute-Chantilly, Shani possesses a solid foundation in Information Technology.