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Sarah Roberts is an accomplished operations and customer support professional with extensive experience in the healthcare and property management sectors. Currently serving as the Information Governance Operations Manager at Patients Know Best, Sarah oversees operations and implements best practices in online communication for healthcare organizations. Prior roles include Operations Manager at Lawes Property Management, where Sarah ensured customer satisfaction and managed property refurbishments, and Customer Support Manager at Patients Know Best, where Sarah led a customer service team and developed a custom support tool. Additional experience includes positions at VoucherCodes.co.uk, Open Audience, and DWR IT Services, complemented by educational qualifications in Biology and Occupational Therapy from Keele University and Wrexham University, respectively.