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William L. is an experienced Quality Assurance Engineer at PatientNOW, focusing on enhancing operational efficiency in the medical practices sector. Prior to this role, William served as a Quality Assurance Analyst at Mapcom Systems, where responsibilities included desktop software testing, Agile transition participation, and managing testing processes. William also has a background in education as a middle school mathematics and science teacher, alongside project management roles at Wachovia Securities and Capital One. William's foundation in quality assurance began as the Quality Assurance Manager at Sylvan Learning, and William contributed to program management at Prometric. William holds a Teacher Certification from Virginia Union University and a degree from West Virginia University.