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Ben Reader has a diverse background in the field of IT, starting from their role as a Customer Service Representative at Telstra BigPond in 2006 to their current position as a Software Engineer at Patch My PC. Their experience includes roles such as Automation Engineer at Vigilant.IT and Desktop Support Specialist at TAL Life. Ben has also worked as a Desktop Refresh Tech Lead at EnergyAustralia and as a Help Desk Specialist at Netspace. Throughout their career, Ben has been involved in various IT projects and tasks, showcasing their expertise in areas such as application patching, automation, desktop support, and customer service.