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Kelly Gilgenbach has a diverse work experience spanning various industries. Kelly began their career in 2003 at United Supermarkets as a Front End Manager and worked there until 2010. In 2010, they joined Abilene Teachers FCU as a Member Services Representative, where they stayed until 2013. Following that, from 2013 to 2014, they were a part of FDLIC's Leadership Development Academy. In 2014, Kelly started working at Passare, first as a Director of Strategic Sales until 2022, and then as the VP of Sales from 2019 until the present.

Kelly Gilgenbach earned a Bachelor of Arts (BA) degree in Spanish from Texas Tech University between 2006 and 2010. Kelly later pursued a Master of Arts (MA) degree in Conflict Resolution and Reconciliation from Abilene Christian University, which they completed between 2010 and 2012.