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James Smith is an IT professional with a diverse background in technical support and IT management. Currently serving as an IT Support Technician at PASLIN since January 2022, James handles ticket resolution, computer imaging, and end user software support while maintaining user accounts through Active Directory. Prior roles include IT Support/AV Coordinator at Oakland Christian School and IT Specialist I positions at MiMutual Mortgage and UHY LLP, where James developed skills in troubleshooting, user account management, and equipment inventory. Additionally, experience as a Service Desk Technician at Logicalis, Inc. and a Customer Service Associate at Lowe's has enhanced James's customer service and technical support capabilities. James holds a Bachelor's of Science in Information Technology from Oakland University and an Associate's of Applied Science in Information Technology from Tarrant County College.