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Theresa Sicilia is an experienced professional in renewal and support sales, currently serving as an Inside Sale/Global Support Renewal Specialist at PAS since April 2007, where responsibilities include managing the renewal base for direct customers and channel partners while focusing on service level contracts to enhance customer retention and satisfaction. Prior to this role, Theresa worked at Aspentech from 2003 to 2007, handling high-level corporate account support renewals and engaging with customers to understand contracts and deliverables. Theresa also contributed to ServiceSource as a Service Sales specialist from January 2004 to February 2006, retaining customers and collaborating with the "Best Practices" team for team training and insights. Earlier experience includes working at Aspen Technology from December 1991 to February 2004, where Theresa was involved in proposal generation and project administration. Theresa holds an Associate's Degree in Elementary Education and Teaching from Houston Community College, completed between 1990 and 1994.