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Emma Finnie is an experienced professional in delivery operations and customer support, currently serving as the Delivery Operations Manager at Partnerize since January 2017. In this role, Emma leads a remote team of platform experts, focuses on providing premium assistance for Maximize brands, and oversees the creation and setup of a JIRA ticketing system. Emma also trains team members on project and task management involving KPIs, builds utilization and capacity reports, and expands team resources. Prior experience includes roles as Senior Customer Support Associate and Client Services Executive at British Airways, and various positions in customer support and sales at other organizations. Emma holds a Bachelor of Laws (LLB) degree from the University of Sunderland.