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Cesar Unabia II currently serves as Operations Manager at PartnerHero, leading a team of 50 FTEs across 13 partners since September 2022. Previously, Cesar held various roles at Teleperformance Philippines, including Assistant Call Center Manager and Operations Supervisor, focusing on sales performance, team management, and customer service excellence. At Sitel, Cesar progressed from Quality Assurance Analyst to Operations Supervisor, implementing strategies to enhance team productivity and quality assurance standards. Earlier experience includes serving as a Technical Support Representative at TeleTech Philippines and a Customer Service Representative at NCO Group.