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Karen Werner has a diverse work experience, starting with their role as a Manager Retail Operations at Chuao Chocolatier from January 2006 to April 2008. Karen then worked as a Retail Systems Consultant at Retail Technology Experts from May 2008 to May 2009. Following that, Karen joined Zingle, a Medallia Company, as a Customer Success Manager and Solution Architect from November 2009 to January 2017. During their time at Zingle, they held various tactical and management roles, managing high-performing teams in Customer Support, Customer Success, Accounting, and Marketing. Since February 2017, Karen has been working at PAR Technology, initially as a Customer Success Advisor, then as a Manager Customer Success, and currently as the Director of Customer Success. In their current role at PAR Technology, they are responsible for strategic planning and team management to ensure high customer retention and satisfaction.

Karen Werner has a Bachelor of Science in Business Administration (BSBA) with a major in International Management and a minor in French from Georgetown University. There is no information provided regarding the start and end years of their enrollment at Georgetown University. Additionally, Karen Werner has attended Nyenrode Business University, where they studied International Finance and Management. No details are available regarding the degree obtained. Furthermore, they have obtained a certification in Customer Success Management (CCSM) Level 3 from SuccessHACKER in February 2023.