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Smina Jamil is a dedicated professional with extensive experience in customer success, account management, and project management within the tech industry. Currently serving as Lead Customer Success Manager at Parloa, Smina leads operational execution and strategic planning for the Customer Experience Department, focusing on the Real Time Translation Product, while managing key enterprise client relationships and overseeing global implementation projects. Previous roles include Key Account & Project Manager at BOTfriends, where Smina provided strategic consulting for Conversational AI, and Global Social Media Consultant with BSH Home Appliances Group, leading initiatives in chatbot development and customer service strategies. Smina holds a Bachelor of Arts degree in Business from Baden-Wuerttemberg Cooperative State University and has foundational experience in education.