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Eric Lodde currently serves as Team Lead - Customer Success US at Parloa, a leading SaaS platform for Conversational AI. Previously, Eric held the role of Principal Customer Success Manager at Feedback Loop, where leadership and management of a high-performing team contributed to exceeding sales targets and maintaining a strategic client portfolio worth over $1.5M in annual recurring revenue. Eric's customer success experience includes founding roles at Indicative, where development of a customer help center improved client support efficiency, and experience as a Product Experience Specialist at ConveyIQ, addressing a high volume of support tickets. In addition to a background in volleyball coaching and recruitment at Hunter College and The Chapin School, Eric holds a Bachelor of Arts in Political Science and Government from Hunter College and an Advanced Regents Diploma in Industrial and Product Design from Brooklyn Technical High School.