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Michael de Luna is an experienced professional in the healthcare industry, currently serving as the Grievance and Appeals Manager at Parkland Community Health Plan since August 2020. Previously, Michael held managerial roles at Aetna Better Health of Texas, overseeing complaints and appeals from July 2018 to August 2020, and at Aetna Medicaid Administrators, focusing on member services from July 2017 to July 2018. Further expertise includes managing member services at Aetna Better Health of Texas from 2014 to 2017, provider inquiry resolution at Molina Healthcare from 2012 to 2014, and various management roles at PNC, Conifer Health Solutions, HealthSmart, and Aetna. Michael's foundational experience in member service supervision began at Humana from 1994 to 1996. Michael's educational background includes a high school diploma from John Jay High School and Raymondville High School.