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Rachel Welch is an experienced professional with a strong background in customer support and management. Currently serving as the Lead Customer Support Coordinator at Parker Hannifin since February 2013, Rachel leads the Capital Equipment Customer Support Group within the Engineering Department, focusing on enhancing customer service efficiency, cross-training personnel, and optimizing shipment notifications. Prior to this role, Rachel was the Customer Service Manager at TRC Recreation, LP, where responsibilities included conflict resolution, upselling, managing workflows, and coordinating interdepartmental communication. Rachel holds a Bachelor of Business Administration degree from Midwestern State University, completed in 2003.