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Jennifer Santana is a seasoned professional in customer care and management, currently serving as a Customer Care Technician at Park Square Homes since July 2018. With extensive experience in the construction and customer service sectors, Jennifer has previously held roles as a Customer Experience Manager at Spraggins Inc., where responsibilities included warranty service coordination and customer complaint resolution, and as an Administrative Assistant at Custom Design Company, focusing on material orders and subcontractor scheduling. Jennifer's background also includes positions as a Customer Service Representative at Timberlake Cabinetry and Office Manager at Massey Services, Inc., highlighting skills in customer relations, operational management, and training implementation. Jennifer began their career as a Customer Service Department Manager at Lowe's Companies, Inc., where training and management of customer service operations were central duties. A graduate of Hauppauge High School, Jennifer combines a strong foundation in customer service with a commitment to quality assurance in new home construction.