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Sekao Magodiele is an experienced customer service and account management professional with over a decade in the logistics and transport industry. Currently serving as the Customer Experience Manager at Parcelninja since November 2020, Sekao previously held various roles at DHL Africa, including Acting Regional Key Accounts Manager and Regional Key Account Executive. Responsibilities encompassed driving continuous improvement in customer operations, managing key account teams, and ensuring high service quality. Sekao began the career with DHL Express, progressing from Customer Service Specialist to Key Account Customer Support. Educational achievements include a degree in Marketing Management from the IMM Graduate School of Marketing and professional development at The Chartered Institute of Logistics and Transport.