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Pedro Luis Roman, ITIL, has extensive experience in IT support and project management, currently serving as a System Analyst and Project Manager at Paramount Assets since December 2019. In this role, Pedro is focused on implementing standardized practices, particularly in Mobile Device Management and Asset Management, to enhance operational efficiency. Previously, Pedro held positions as a Computer Support Specialist and Computer Support Specialist II at Weill Cornell Medicine and Weill Cornell Medical College, providing tier 1 and tier 2 support. Early career experiences include roles as a Student at Anthem and a Customer Service Representative at Cablevision, where customer satisfaction was prioritized. Pedro holds a diploma in Computer Networks and Security from Anthem Institute-Jersey City.