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Carolyn Smolko is an accomplished professional with extensive experience in contact center operations and management. Currently serving as the AVP of Contact Center Operations at Parallon since August 2021, Carolyn has previously held significant leadership roles, including Director of Site Operations at HCA NCCM from April 2016 to August 2021, and both Site Director and Customer Service Manager at Blue Cross and Blue Shield of North Carolina from December 2008 to April 2016. Additional experience includes the position of Director of Operations at Teletech from 2007 to 2008, and Service Delivery Director at West Corporation from 2005 to 2007. Carolyn's diverse background reflects a strong commitment to enhancing customer service and operational efficiency within various organizations.