ÂÜÀòÂÒÂ×

Jo Caley currently serves as a Consumer Duty Oversight Manager at Paragon Banking Group PLC, where responsibilities include supporting operational services with the integration of Consumer Duty and promoting a Customer First culture. Previously, Jo held roles as a Senior Insight Manager and Insight Manager, focusing on customer data and market research strategies to enhance customer experience and inform business decision-making. Prior experience includes positions at Legal & General as a Research & Insights Manager and Customer Research Consultant, where Jo delivered valuable insights for marketing strategy development. Earlier roles at NFU Mutual encompassed Customer Insight Consultant and Customer Insight Specialist, managing research initiatives to improve understanding of customer needs. Jo Caley holds a Bachelor's degree in English Literature from the University of York.