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Kelly West, MInstLM, serves as the Customer Involvement Manager at Paradigm Housing Group since May 2022. Previously, Kelly held the position of Customer Engagement and Digital Inclusion Business Partner at Newport City Homes from November 2020 to May 2022. Early career roles include working as the Impact and Legacy Manager at Reed in Partnership from March 2020 to November 2020 and various positions at We Are Digital Training Ltd between June 2016 and September 2019, including Operational and Delivery Lead, UK Visa Project Manager (Interim), Bookings Manager for Digital Inclusion, and Projects Coordinator. Additionally, Kelly managed The Duck On The Pond from January 2015 to June 2016. Kelly holds an NVQ Level 3 in Early Learning and Childcare from Home Study.