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Virpi Jaaksi is an accomplished professional with extensive experience in various customer service and administrative roles. Currently serving as an IP Administration Specialist and Patent Assistant at Papula-Nevinpat since October 2016, Virpi is responsible for updating databases, tracking due dates, filling out application documents, and managing foreign assignments and invoicing. Previously, between May 2007 and January 2016, Virpi worked as a Customer Advisor at the Viestintävirasto, handling TV fee-related inquiries and billing tasks. Prior experience includes a customer service position at Savon koulutuskuntayhtymä, where responsibilities encompassed customer service, sales, and hostel reception duties. Virpi holds a Master of Arts in English Language and Translation from Joensuun yliopisto and completed studies at the University of Wolverhampton, as well as a Matriculation examination from Kuopion Lyseon lukio.