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Lina Ha is an accomplished professional currently serving as a Primary Technical Specialist in Service Operations Support at Panasonic Avionics Corporation since November 2016. In this role, Lina manages reporting requests and analytics, providing accurate SLA performance metrics, training new personnel, and documenting processes. Previously, Lina held the position of Support Specialist III, where responsibilities included managing engineering inquiries, analyzing flight performance data, and project managing various tasks. Recognition includes the Service Excellence Award for outstanding contributions. Prior to Panasonic, Lina was an E-Commerce Sales Manager at HNV Holdings, Inc., achieving significant sales revenue and customer satisfaction. Lina's early experience includes serving as a Peer Health Educator at the CSUF Student Health and Counseling Center, where education and health promotion were key responsibilities. Lina holds a Bachelor of Science degree in Health Science from California State University, Fullerton.